The Dignity Index: A Research-Based Guide to Better Conversations
The Dignity Index: A Research-Based Guide to Better Conversations
March 25, 2026
Wednesday 1:00 p.m.-2:00 p.m. ET
What does it take to build trust through conversation? Tami Pyfer, Chief Impact Officer at UNITE and Co-Creator of the Dignity Index – a research-based 8-point scale that scores language from contempt to dignity – has spent years studying why some conversations bring people together and some drive them apart. The answer might surprise you. Tami joins Janice Brunner, Group General Counsel and Head of Civic Engagement at Travelers, to dig into what the research shows and what we can do differently when the stakes feel high and the divides feel wide.
This discussion is part of our Civic Conversations series in which Citizen TravelersSM – Travelers’ industry-leading, nonpartisan civic engagement initiative – and the Travelers Institute® are teaming up to host conversations among leading thinkers in the areas of civic engagement and civic learning. Stay tuned for more discussions featuring thought leaders in this dynamic space, and thank you for supporting Citizen Travelers at the Travelers Institute.
Learn more about Citizen Travelers.
Speaker
Tami Pyfer
Chief Impact Officer, UNITE, and Co-Founder of The Dignity Index
Host

Janice Brunner
Group General Counsel, Head of Civic Engagement and Corporate Affairs, Travelers
Presented by
Related content
The Importance of Balanced Information and Human Connections in a Pluralist Democracy
How can we avoid being fooled by information bias and misinformation? John Gable, CEO of AllSides Technologies Inc., and Joan Blades, co-founder of LivingRoomConversations.org, break down information barriers so we may better understand the world – and each other.
Habits of a Healthy Civic Culture: A Conversation with Eric Liu
Eric Liu, co-chair of the American Academy’s Commission on the Practice of Democratic Citizenship Commission, joined Travelers’ Janice Brunner to discuss the "Habits of Heart and Mind: How to Fortify Civic Culture" report.
How the Founders' View of the Pursuit of Happiness Defined America
In this webinar, we took a deep dive into Jeffrey Rosen’s groundbreaking book The Pursuit of Happiness: How Classical Writers on Virtue Inspired the Lives of the Founders and Defined America.